We process orders within 1-2 business days. Standard shipping takes 7-12 business days. You will receive a tracking number after your order has been processed and shipped.
For any issues with your shipment, please contact us.

We accept returns within 30 days of receiving your order, provided the item is unused and in its original packaging. If you receive a defective or incorrect product, contact us for assistance.

Frequently Asked Questions

Can I change or cancel my order?

If your order hasn’t shipped yet, yes! Email us within 12 hours of purchase at support@petsphere.shop.

Where is my order?

You’ll receive a tracking number once your order ships. Still unsure? Contact us and we’ll help track it down.

What if my item is damaged or defective?

No worries — we’ll replace it or refund you. Just send us a photo and your order number.

Do you ship internationally?

Is your store legit?

Absolutely! We’re a small but dedicated team of pet lovers with thousands of happy customers around the world. Check our About Us page!