Terms of service
OVERVIEW
Welcome to Petsphere! The terms “we”, “us” and “our” refer to Petsphere. Petsphere operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Petsphere is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information, including your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, product colors or appearance may vary depending on your device, screen settings, or configuration.
We do not warrant that the appearance, quality, or performance of any product will meet your expectations or be identical to how it appears on your screen.
All product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue or limit the quantities of any products we offer, on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase products from Petsphere. We reserve the right to accept or decline any order at our discretion. An order is not considered accepted until payment has been received and processed and we confirm acceptance.
Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests once an order has been accepted. If we modify or cancel an order, we will attempt to notify you using the contact details provided at checkout.
All purchases are subject to return or refund solely in accordance with our Return and Refund Policy.
You represent and warrant that purchases made through the Services are for personal or household use only and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
All prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.
Unless expressly stated otherwise, prices do not include taxes, shipping, handling, customs duties, or import charges.
You agree to provide accurate, complete, and up-to-date payment and account information and to promptly update such information as needed. You represent and warrant that you are authorized to use the payment method provided and that all charges incurred will be honored.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events outside our reasonable control.
Risk of loss transfers to the customer upon delivery of the order. If an order is lost in transit, resolution will be handled in accordance with our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to trademarks, text, images, graphics, videos, logos, and design elements, is owned by Petsphere, its affiliates, or licensors and is protected by applicable European Union, United States, and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Unauthorized reproduction, distribution, modification, or use of any content without prior written consent is prohibited.
Petsphere and Shopify trademarks may not be used without prior written permission. All other trademarks are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. Such tools are provided “as is” and “as available” without warranties of any kind.
Your use of optional third-party tools is at your own risk and discretion, and you should review the terms provided by the relevant third parties.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of such third parties.
Any interaction with third-party websites is at your own risk. Complaints or questions regarding third-party products or services should be directed to the third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Petsphere is powered by Shopify, which provides the e-commerce platform enabling us to sell products to you. However, all sales and purchases are made directly between you and Petsphere.
Shopify is not responsible for any aspect of transactions between you and Petsphere, and you expressly release Shopify and its affiliates from any claims arising from such transactions.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy. Because the Services are hosted by Shopify, Shopify may also collect and process certain personal information to provide and improve its services.
By using the Services, you acknowledge that you have read and understood our Privacy Policy and Shopify’s applicable privacy practices.
SECTION 11 – FEEDBACK
If you submit any feedback, reviews, or suggestions, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use such feedback for any purpose, including commercial use.
We are not obligated to maintain feedback in confidence, provide compensation, or respond to feedback.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain errors or inaccuracies related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors and to cancel orders if necessary.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to misuse the Services, violate applicable laws, infringe intellectual property rights, transmit malicious code, or engage in conduct that harms Petsphere, Shopify, or other users.
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time without notice. Obligations and provisions that by their nature should survive termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, either express or implied, except as expressly stated by Petsphere.
Some jurisdictions do not allow limitations on implied warranties, so certain provisions may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Petsphere and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products purchased through the Services.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Petsphere, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Petsphere regarding your use of the Services and supersede any prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.
SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law principles.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Changes will be effective upon posting. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
IVALEO OÜ
Email: ivaleo2@gmail.com
Address: Peterburi tee 53/1, 1-101, Tallinn, 11415, Estonia
Phone: +380674446896
Business registration number: 14677999